Manage your FocusPilot subscription

Your FocusPilot subscription is billed by Apple or Google, and its status is on one screen in the app. To open it, tap your profile picture at the top right of Home, then Subscription under Account.

Who bills my subscription?

Apple bills a subscription bought on iPhone, and Google bills one bought on Android. Receipts, renewals and payment methods run through your Apple ID or your Google Play account, not through FocusPilot.

What the Subscription screen shows

• Your plan: Weekly, Monthly or Annual. Without a subscription it says Free.
• A status line, such as “Renews” with the date of your next charge, “Available until” with a date after you cancelled, or “Changes to” with a plan and a date when a plan change is scheduled.
• The price of your plan and how often it is billed, as your store reports it.
• Manage in the App Store or Manage in Google Play, which opens your store’s subscription page.
• Restore purchases. See Restore your FocusPilot purchase.

If the screen says “We couldn’t check your plan. Tap to try again.”, the store did not answer; tap the line to ask again. FocusPilot never shows a plan it could not confirm.

Use your subscription on iPhone and Android

Your subscription belongs to your FocusPilot account, so it works on any phone where you sign in to that account, on iPhone and on Android.

You can only change or cancel it in the store where you bought it. On the other platform, the Subscription screen shows “Managed in App Store” or “Managed in Google Play”, and the plans screen says “This subscription was bought in App Store. Change or cancel it there.” Use that store’s settings, for example on your iPhone or in your Google Play account.

Change your plan

1. Open your Profile and tap Subscription.
2. Tap Change plan.
3. Choose the plan you want and tap Switch to followed by the plan’s name.
4. Read the line under the button, then confirm in the App Store or Google Play sheet.

Depending on the two plans and your store, the new plan starts right away, with any credit applied by the store, or on your next renewal date. The line under the button and the store’s confirmation say which. While a change is waiting, the Subscription screen shows “Changes to”, the new plan and the date.

If you bought the subscription in the other store, change it there.

If a payment fails

When Apple or Google cannot charge your payment method, the Subscription screen says “Payment needs attention”. The store may give you a grace period while it tries again; the screen then shows “Access continues until” with a date, and you keep using FocusPilot until that date.

1. Open your Profile and tap Subscription.
2. Tap Update payment method. It opens your store’s subscription page.
3. Update your card or payment method in your Apple account or Google Play.

Once the store charges successfully, your plan carries on as before. Your goals, journal and history stay in your account either way.