Why can't I sign in to FocusPilot?

Most sign-in problems come from using a different method than the one you signed up with. Use the same method every time: Continue with Apple, Continue with Google or Continue with Email. On iPhone, Continue with Email appears after you tap More options. Then check the message under the buttons below.

What the sign-in error means

• “Google sign-in didn’t work. Try again, or use another method.” or the same line for Apple. Check your connection and try again. If you closed the Apple or Google window before finishing, start again and complete it.
• “Wrong email or password”. Check the email address for typing mistakes. If you are not sure of the password, tap Forgot password? and set a new one. The steps are in Reset or change your FocusPilot password.
• “Your session expired. Sign in again to continue.” Your sign-in has ended on this phone. Sign in again with your usual method. Your data is still in your account.
• “Something went wrong. Try again.” The problem is on our side or with the connection, not with what you typed. Wait a moment and try again.

“Email already registered” while creating an account

If you are creating an account and see “Email already registered. Taking you to sign in.”, you already have an account with that address. FocusPilot opens the sign-in screen for you. Sign in there instead of creating a new account.

I signed up with Apple and now use Android

Sign in with Apple is only on iPhone, so the Android app has no Apple button. How we move the account for you is in Can I use FocusPilot on both iPhone and Android?

Still can’t sign in?

Contact support with the email address you think the account uses, and tell us whether you use an iPhone or an Android phone. We reply within one business day.