Contact FocusPilot support

You can reach us from the app or from this website, and we reply within one business day. The app can fill in the technical details for you, which is the fastest way to get an answer.

Contact support or report a bug from the app

1. Open your Profile (tap your profile picture at the top right of Home).
2. Scroll to Support and choose the row that fits:

• Contact support opens an email to support@focuspilot.ai for any question.
• Report a bug opens an email with your app version, build, phone model, system version and user ID already filled in. Describe what happened, what you expected and how to make it happen again. A screenshot helps.
• Report a translation bug opens an email for wrong or awkward text. Tell us where in the app it is, what it says now and what it should say.
• Request a feature opens our feedback board inside the app, where you can suggest an idea.

If your phone has no mail app set up, FocusPilot copies support@focuspilot.ai to your clipboard so you can write to us from any mail app.

Problems with iCloud sync have their own Contact support row on the iCloud sync screen (Profile, then Your data, then iCloud sync). That email includes your sync status and when your journal last synced.

Contact support from the website

Use the form on the contact page, or write to support@focuspilot.ai from your own email. If you cannot sign in, this is the way to reach us.

What to include

To help us answer in one reply, tell us:

• the email address on your FocusPilot account, or the one you use to sign in with Apple or Google
• whether you use an iPhone or an Android phone
• your app version, shown at the very bottom of your Profile as “FocusPilot version” with a number
• what you did, what you expected and what happened instead
• a screenshot, if the problem is something you can see

For a purchase problem, add the order number from your Apple or Google receipt. We do not see your payment details, and the order number helps us find the purchase.

Requests we handle by email

A few requests have no setting in the app, and we handle them by email:

• Changing the email address on your account. There is no email field in the app.
• A copy of your data. There is no export in the app.
• Moving an account created with Sign in with Apple to an Android phone.
• Deleting your account or some of your data when you cannot use the app. The Delete your account page explains what to send.

Write to support@focuspilot.ai, ideally from the email address on your account, and say which of these you need.

Refunds are the one thing we cannot handle. Apple and Google process all payments, so a refund is requested from them. See Get a refund for FocusPilot.